The truth is that no large enterprise can work without bureaucracy. Bureaucrats, or staff people, provide coordination among disparate line organizations; establish and enforce corporate-wide strategies that allow the enterprise to avoid duplication, confusion, and conflict; and provide highly specialized skills that cannot be duplicated because of cost or simply the shortage of available resources.
— Louis V. Gerstner, Jr.
from his book: “Who Says Elephants Can’t Dance”
Leave a Reply