The Value Of Bureaucracies

The truth is that no large enterprise can work without bureaucracy.  Bureaucrats, or staff people, provide coordination among disparate line organizations;  establish and enforce corporate-wide strategies that allow the enterprise to avoid duplication, confusion, and conflict;  and provide highly specialized skills that cannot be duplicated because of cost or simply the shortage of available resources.
—    Louis V. Gerstner, Jr.
From his book:  “Who Says Elephants Can’t Dance“
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