Hierarchy, impersonality, an intricate pattern of specialized roles and the extent to which behavior is determined by the position one occupies — all tend to diminish the likelihood of leaderlike action at all levels of organization. But, as students of bureaucracy have found, the formal institutional structure has only a limited capacity to suppress the informal exercise of leadership. | |
— John W. Gardner | |
From his book: “On Leadership“ | |
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Informal Leadership
January 4, 2012 by kmabarrett
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