| Hierarchy, impersonality, an intricate pattern of specialized roles and the extent to which behavior is determined by the position one occupies — all tend to diminish the likelihood of leaderlike action at all levels of organization. But, as students of bureaucracy have found, the formal institutional structure has only a limited capacity to suppress the informal exercise of leadership. | |
| — John W. Gardner | |
| From his book: “On Leadership“ | |
| . | |
