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Archive for January 4th, 2012

Hierarchy, impersonality, an intricate pattern of specialized roles and the extent to which behavior is determined by the position one occupies — all tend to diminish the likelihood of leaderlike action at all levels of organization.  But, as students of bureaucracy have found, the formal institutional structure has only a limited capacity to suppress the informal exercise of leadership.
  —  John W. Gardner
From his book: “On Leadership
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