Archive for July 18th, 2011

In interactions involving motivation, trust and loyalty, a message on the computer terminal is not enough.  Suggestion boxes are not enough.  Employee polls are not enough.  Nothing can substitute for a live leader (not necessarily the top leader) listening attentively and responding informally.  There is more to face-to-face communication than the verbal component.  The leader’s style, timing and symbolic acts all carry messages — and demonstrate that messages are being received.  Wise leaders are continuously finding ways to say to their constituents, “I hear you.”
    —    John W. Gardner
From his book:  “On Leadership

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